Mission

To utilize our agency’s vast insurance industry experience to exceed each and every clients’ expectation of technical expertise, professionalism and value-added service. We Own It. We Make It Happen. We Deliver It.

We Own It

  • Take ownership for the entire customer experience
  • Respond postivitely to all inquires and request
  • Accept accountability to solve problems
  • Embrace mistakes & complaints with understanding and action for resolution

We Make It Happen

  • Create positive customer experiences by anticipating their needs & exceeding their expectations
  • Treat each customer as if they are the only one
  • Listen attentively in order to meet needs more effectively

We Deliver It

  • Provide quality service to our customers by doing it right the first time
  • Make it easy to do business with us
  • Provide thorough & accurate information
  • Follow through on commitments in a timely & professional manner
I knew from the beginning you all were a winning combination, but you have so far outpaced my very lofty expectations. Geri Tape, Territory Sales Manager, The Hanover Insurance Group